Measures we've put in place for Coronavirus

Updated - 26 March 2020

Travel Update

Following the latest restrictions requiring the limitation to all travels to the bare minimum, Club Med has no other option but to postpone all booked holidays until 30th June 2020. Due to the exceptional nature of the situation, we would like to ask you to withhold from contacting our Contact Centre team and to wait for them to get in touch with you over the next few weeks.

At Club Med, the health and safety of our guests (G.Ms) and staff (G.Os & G.Es) are our priority. As the COVID-19 outbreak continues to develop, our resort teams have stepped up hygiene and safety measures in line with guidelines issued by the World Health Organisation (WHO) and the Foreign & Commonweath Office (FCO). While there are no affected cases in any Club Med resort or offices, our teams remain cautious and continue to adhere to strict hygiene precautions.

Given the evolving situation, many countries have started imposing travel restrictions on arrivals from China mainland and some European countries and/or having spent time in China mainland or some European countries over the past 14 days (duration may vary from country to country). If you have a trip planned in one of our resorts, please check the respective country’s travel restrictions to avoid being denied entry into the country.

Club Med continues to be vigilant to ensure guests’ well-being is priority. We understand that travelling during this period can be stressful and wish to assure you that we are doing our best to provide a hassle-free holiday for you and your loved ones.

Club Med guests can contact our travel advisors at reservations.uk@clubmed.com, should you have any additional questions.

For more information and travelling advice on the Coronavirus please visit the NHS website

7 Things we are doing to assure you

Your well-being is of paramount importance and do be assured that you will always be in safe hands. Here are some of the precautionary measures we are taking to ensure the safety and well-being of our guests and staff in all our Asian resorts.

1 – Temperature checks*

Selected resorts are doing temperature checks for guests and visitors if symptoms are shown. Temperature checks are also ongoing for all staff as well as suppliers which adhere to our hygiene protocols. We will assist with guests, visitors or staff who are found to be unwell with any symptoms of high fever, flu, or respiratory problems and ensure they see a doctor immediately. Please not we are following local authority recommendations.

*Please note this is only at selected resorts.

2 – Compulsory health & travel declarations

All guests and staff will be required to declare their country of origin and latest travel history. Cases that are considered to be a risk will be referred to the relevant authorities.

3 – Staff training

Our staff have been trained on hospitality cleaning measures and biowaste disposal based on the World Health Organisation guidelines. Masks are worn by all housekeeping, kitchen and Kids’ Club staff. Hydro-alcohol hand sanitisers are provided for guests’ and staff usage and placed around the resort premises.

4 - Cleaning & Sanitization procedures

Our rooms, public areas, main entrance, carpets, lobby, lift panels, door handles, counter tops, tables and handrails are sanitized and disinfected frequently each day. High touch points areas including elevator panels, public area door handles, and sports materials & mats are sanitized hourly. Guest rooms are deep cleaned after each check-out. In addition, all air-conditioning are running in fresh air mode, ensuring constant airflow in our rooms and public spaces.

5 – Feel-safe dining

We have taken steps to ensure that our culinary teams follow our Food Safety Management systems. Masks are worn by all frontline food & beverage staff, and food utensils go through a high temperature dishwasher before being additionally sanitized. All serving cutleries are replaced with clean ones every 30mins. Bar and dining areas are also sanitized frequently throughout the day. Baby chairs are disinfected after each use and wrapped after each disinfection. In all our resorts, we have replaced all our self-service provisions & counters to plated service as a precautionary measure.

6 – Emergency Response Plan & Coordination with Authorities

We maintain close connection with local authorities to ensure close monitoring of the situation and its evolution. Additionally, in the event of a suspected COVID-19 case, Club Med has an Emergency Response Plan in place. We have a disinfection protocol and a stock of masks, hand sanitizers and disinfectants, with a Hygiene & Safety Department dedicated to the coordination and support of corporate hygiene and safety.
We have daily monitoring of the disease in Asia Pacific, with contacts for
i) Emergency evacuation of guests and staff;
ii) A dedicated hospital for all suspected cases;
iii) A laboratory for detection of COVID-19;
iv) And local authorities to ensure that we take appropriate actions should an emergency occur.

7 – Using different platforms to disseminate information

Club Med is committed to delivering an amazing vacation. At the same time, we have the responsibility to emphasize precaution and safety-enhancing procedures. Posters and notices are placed around the resort to remind guests and staff to adopt good personal hygiene. Guests are also encouraged to follow the resort’s Facebook page, check our website, Club Med app, or in-room television to receive the latest updates and essential information.

For more information on personal preventative measure you can take, please refer to the World Health Organization COVID-19 advice for the public.

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