We value your feedback as to how we can improve your experience of Club Med. Please email us your comments here, stating your name, membership number (if applicable), booking file number (if applicable), departure date, resort name, who you booked your Club Med holiday with, your feedback comments (250 word limit) and whether you expect a reply from us.
We will process your query as soon as possible, please note that no enquiries about availabilities or existing bookings will be processed using this email contact. These enquiries should only be made by contacting our call centre on +46 (0) 850 644 364.
If you have a problem during your holiday, you are obliged to inform our local staff immediately who will endeavour to put things right whilst you are on site. If your complaint is not resolved locally, please complete a report form on site (“declaration”) and follow this up by writing to our Customer Relations Department:
Customer Relations Department
2nd floor Connect House
133-137 Alexandra Road
Please note the complaint must be received within 28 days of the completion of your holiday. Please quote your membership and file numbers to enable us to process your complaint quickly and efficiently.
Club Med has an obligation to acknowledge your complaint within 14 days, and to send a full reply to your complaint within 28 days. For more information please refer to our full terms and conditions here, or in one of our brochures.
Our FAQ section is designed to provide you with answers to our commonly asked questions, from information on your journey and the Club Med package, to changes in your booking, special requirements, booking online and the Great Members scheme. Please click here for more information.
FINANCIAL INFORMATION ABOUT CLUB MED
You may request our annual report by writing to:
Direction of Communications
Club Med - 11 rue de Cambrai
75957 Paris Cedex 19 FRANCE
BECOME A G.O® IN A CLUB MED RESORT
Visit our recruitment website: www.clubmedjobs.com