Measures we’ve put in place at Club Med

Updated 29th October 2020

SAFE TOGETHER

At Club Med, the health and safety of our guests (G.Ms) and staff (G.Os & G.Es) are our priority. Given the COVID-19 situation, our resort teams have stepped up hygiene and safety measures to offer you a safe and most joyful experience.

Club Med continues to be vigilant to ensure guests’ well-being is priority. We understand that travelling during this period can be stressful and wish to assure you that we are doing our best to provide a hassle-free holiday for you and your loved ones. Our team will be available to make your stay safe and enjoyable.

Club Med guests can contact our travel advisors, should you have any additional questions.

ENJOY A PEACEFUL STAY AT CLUB MED THIS WINTER

Your well-being is of paramount importance and do be assured that you will always be in safe hands.

This winter, we are doing everything we can to ensure that the blue skies of your holidays are cloudless. You can count on us to implement the necessary measures* to offer you an unforgettable and peaceful stay. All our Safe Together protocols were rolled out in our summer resorts and approved by Cristal International Standards. We are very proud to announce that 100% of our resorts opened this summer were certified with the POSI Check distinction.

This winter, the Safe Together protocols will integrate specific additional measures to make skiing in the mountains safe. So you can focus on your holiday plan: rest, relaxation and above all peace of mind. Our G.O. teams will always be by your side and ready to welcome you and share fun times, by offering you what Club Med does best. We can't wait to meet you.

*Our hygiene and safety measures were devised and confirmed by our scientific committee made up of medical experts. Measures subject to change depending on the context and local regulations. These measures will be applied in our all our Resorts open.

Safe Together - The Club Med Hygiene & Safety Promise

4 BASIC AND ESSENTIAL MEASURES WE CAN ALL TAKE

  • Keep a safe distance
  • Wash your hands
  • Cough or sneeze into your elbow
  • Do not shake hands or embrace others
  • Wear a mask in public places

Check-in/Check-out

Reassuring you, so we can greet you

Adjusted check-out and check-in time to reduce overlap between guests and allow more time to sanitise the rooms. Alert system via My Club Med App (insert link) to tell guests when their rooms are ready and avoid lines at reception. We recommend our guests to sign up for the Easy Arrival service:

  • Pre-book ski equipment
  • Signing up for ski and snowboard lessons for all levels
  • Kids clubs sign-up
  • Pre-registration of bank details to buy a la carte services in resort and to check-out without having to stop by reception before departure.

Safe Public Areas

SO FAR, so good

  • Increased frequency of sanitisation of all common areas, including toilets and high touch points such as handrails, elevator panels and buttons hourly
  • Hand sanitisers made available for guests’ use throughout the resort
  • Dedicated signages and floor markings to remind guests on safety precautions and safe distancing measures
  • All our resorts have an in-house infirmary for your healthcare

Safety in Your Room

Our rooms have been cleaned, so you can come in

  • Thorough cleaning and sanitisation of all Guest Rooms after each check-out
  • Deep sanitisation of frequently touched areas such as light switches, door knobs, and in-room food utensils
  • All air-conditioning running in fresh air mode for constant airflow
  • Contactless payments and room access

Dining Safe

Our French savoir-faire safely presented

  • Self-service counters to be replaced with individually portioned dishes and staff service^
  • Tables and baby high chairs are sanitised after every use
  • More outdoor seating for better ventilation
  • Enhanced hygiene measures for food and beverage handling, certified by local food authority bodies

^Self-service has resumed in our China resorts

Safe Activities

Be a SPORT with our sanitised equipment

  • Safe distancing measures in place during activities such as yoga and zumba, and across activity facilities such as between deck chairs, dining tables, conference rooms, private cocktail receptions and gala dinners
  • More outdoor activities and reduced maximum capacity on group activities
  • Hourly sanitisation of cardio equipment
  • Fitness mats, games and circus equipment, and spas are sanitised after each use

SKI AND SNOWBOARD LESSONS

  • Pre-book lessons and equipment through our Easy Arrival Service
  • Group lessons available in group of 12 person maximum and departures are staggered to allow social distancing
  • Face masks are not required while going down the slopes but are mandatory on ski lifts, at the Ski Pro Shop and while queuing from 11 years old.

Entertainment Reassured

If you want to sit, you’ve got to split

  • Kids' Club activities have been modified to reduce body contact between children, with more activities moved outdoors for better ventilation
  • All Kids' Club toys are disinfected daily
  • G.Os at Kids Club wear masks and conduct temperature checks twice daily
  • Safe distancing between seats at theatres
  • Sanitisation of all theatre and entertainment facilities after each use

What we are doing behind the scenes

Making sure you can work safely

  • Staff are trained on precautionary and cleaning measures based on WHO guidelines with the support of Ecolab

  • Masks are worn by all staff, with temperature checks conducted twice during shifts

  • Staff meetings are moved outdoors, with safe distancing measures in the back-office

  • Emergency response and disinfection protocols are in place to deal with any suspected COVID-19 cases

  • We have a hygiene and safety department dedicated to coordination of corporate hygiene and safety, and are in frequent contact with local authorities to monitor the local and global situation

  • Staff who have recently travelled from high risk countries will undergo quarantine, if required by local government regulations

  • All measures will be constantly evolving depending on local government requirements

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